Returns & Exchanges

At DORSAL, we stand by the quality of our gear and offer a 30-day hassle-free return policy to ensure you have the right equipment for your next adventure. If you are not 100% satisfied with your purchase, we will gladly accept returns or exchanges on all items in original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your gear in its original packaging, ensuring all tags are attached and the product is in its original condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing